Curated watches, quietly distinctive
Purple Pygmies
How your order reaches you
Independent UK retailer, founded 2019, based in Bristol. Free insured UK delivery on orders over £150.
1. Order checked
Your order is placed and checked by hand in Bristol.
2. Watch inspected
We inspect the watch, check its timekeeping and size the strap on request.
3. Packed with care
A padded outer box holds the maker’s original box inside.
4. Dispatched
Insured tracked courier, next working day on weekday orders placed before 2pm.
5. Tracked
A tracking link is emailed to you and a signature is required on delivery.
6. Not happy?
Reply to the dispatch email within the returns window for a prepaid label.
Delivery & Returns
How long does UK delivery take?
Every UK order is dispatched from Bristol and sent fully insured to your door. You will receive tracking details by email as soon as your watch leaves us, so you can follow it all the way.
When is delivery free?
Delivery is free and insured on all UK orders over £150. Orders below that amount are charged a delivery fee, which is shown clearly at checkout before you pay for anything.
How do I return a watch?
You have 30 days to return a watch, provided it is unworn and in its original packaging. Contact us from Bristol with your order details and we will guide you through each step.
Can you resize a bracelet before dispatch?
Yes. Tell us your wrist size when you order and we will adjust the bracelet before your watch is sent, so it arrives ready to wear. Sizing questions are always welcome.
What does the warranty cover and how do I claim?
Every watch is covered by a 2-year manufacturer warranty. If you think something is wrong, get in touch with your order details and we will help you start a claim.
Which payment methods and currency do you accept?
All prices are in GBP (£), and UK transactions are handled securely through Wix Stores. You will see the available payment methods at checkout when you complete your order.
What do you do with my email address?
Our newsletter sends occasional updates only. We never share your details with third parties, you can unsubscribe at any time, and we comply with UK GDPR and PECR.
Order Enquiries
orders@purplepygmies.co.uk, reply within one working day
Phone
Mon–Fri 9.30am–5.30pm, quote your order number
Address
Bristol studio, visits by appointment only
Independent UK retailer, founded 2019, based in Bristol.
Your Rights and Ours
What the law gives you
What we add on top
Cancel
Cancel within 14 days of delivery under the Consumer Contracts Regulations.
Returns window
Return within 30 days, unworn and in original packaging.
Faulty goods
Faulty watches are repaired, replaced or refunded.
Return label
A prepaid, insured return label comes with every UK order.
Fault postage
Return postage for a fault is paid by the seller.
Strap sizing
We size your strap free of charge before dispatch.
Warranty
Manufacturer guarantees apply to the goods you buy.
Warranty claims
Every watch is covered by a 2-year manufacturer warranty, and we handle each claim ourselves rather than sending you to the maker.
Documents behind these terms
Terms & Conditions of Sale
Covers orders, payment and delivery. Last reviewed March 2025.
Privacy Policy
How we handle your personal data. Last reviewed March 2025.
Cookie Policy
The cookies this site uses and why. Last reviewed February 2025.
Returns & Cancellation Policy
Your rights to return or cancel an order. Last reviewed March 2025.
Warranty Statement
What your watch warranty includes. Last reviewed January 2025.
All prices in GBP (£), UK transactions via Wix Stores. Newsletter: occasional updates, no third-party sharing, unsubscribe anytime (UK GDPR & PECR compliant).